- SHIPPING - Young Hungry Free

SHIPPING


INTERNATIONAL DELIVERY


International parcels via Standard Shipping will take an additional 3 - 5 working days before it is picked up and sent to the sorting facility for shipment.


We ship to virtually any address in the world. For more information on International Shipping, kindly refer here.

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LOCAL DELIVERY


Local delivery options are available for orders with delivery addresses in Singapore. All orders will be processed and mailed within two working days via the carrier selected for your order. (We’re usually ninja fast with dispatch, like within the day, but there are times where there can be delays.)

Notice: With effect from 1 September 2016, we will be offering courier services by Roadbull. Maxcellents Pte. Ltd. has been acquired by Roadbull Logistics Pte. Ltd. Customers with pending parcels may contact us at [email protected] should you still have yet to receive your parcel during the transition period.

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Local (Singapore) Shipping Options

Service Cost Delivery Time

SingPost Normal Mail

Free

2 – 6 business days

 

Basic postage option. Items will arrive within 2 – 6 business days when shipping confirmation is received via email from Young Hungry Free.

 

Does not come with any tracking number and is not trackable.

Standard Courier via Roadbull

2.50 SGD

1 – 4 business days

 

Highly recommended. Comes with tracking number, which will be updated upon dispatch. Items will reach you in 1 – 4 business days when shipping confirmation is received via email from Young Hungry Free.

 

Next Day Delivery via Roadbull

3.50 SGD

1 business day

 

Comes with tracking number, which will be updated upon dispatch. Items will reach you in 1 business day when shipping confirmation is received via email from Young Hungry Free.

 

Collection at YHF HQ (Bukit Batok Crescent, weekdays 10AM – 6PM)

Free

1 business day

Collection is usually available for pick up within the day of processing unless there are complications with your order.

Kindly wait for an email and shipping confirmation to be sent before heading down for collection.

Collection at pop-up store

(UNAVAILABLE AT THE MOMENT)

Free

3 - 5 business days

Kindly wait for an email and shipping confirmation to be sent before heading down for collection.


Tracking for parcels sent via Roadbull is available here: http://www.roadbull.com/

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NOTE: Cut-off time for local orders is 11AM on usual working day. Orders confirmed and paid after 11AM cannot be guaranteed to be processed and dispatched within the day. e.g. Orders for Next Day Delivery received after 11AM is likely to only be dispatched the next working day, resulting in 2 working days for the parcel to be received.

Young Hungry Free will not be held liable for lost packages shipped via SingPost Normal Mail. Normal mails do get lost*, its rare but it does happen. We will do our part in handling the parcels (including return address, securing your parcel the best we can), but there is a limit to what we can do when the parcel is lost.

All emails regarding lost mail will go through a standard procedure of us confirming mailing addresses first. SingPost’s standard reply for enquiry on normal mails is that normal mails do not have any tracking features and their movement are untraceable and unrecorded in their system. As such, they may not be able to provide you information on the location of your parcels.

We will keep you updated if the item is returned but we will not be accountable for your items. It is highly recommended to choose a mode of delivery that has tracking.

*It is our experience that lost mails are more likely to occur during peak periods and nearing long holidays such as Chinese New Year, Christmas and New Year’s Day. We highly recommend delivery via Roadbull during these periods.

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INCOMPLETE/INCORRECT ADDRESSES


In the case of incomplete/incorrect addresses, SingPost will arrange for a return of the parcels to us. This process however, can take up to two weeks or longer. Young Hungry Free will contact you once the return is received. A redelivery fee which is the shipping cost will be chargeable before we send your parcel again.


For any further enquiry, please contact our Customer Care Team at [email protected]