You may return the items with all tags intact, in original packaging within 10 days of delivery for an exchange. Postage costs incurred will be fully reimbursed.
Our standard procedure for defective items is to send a replacement piece. If your item is no longer in stock, or upon your request, a full refund or store credit will be made.
For wrong items/errors received, a pre-paid return envelope will be sent together with the correct item you ordered. We kindly ask for your assistance to pack the wrong items into the envelope and drop it at the nearest post box at your convenience.
We do not accept or arrange for one-on-one exchanges at this time. We do however, accept returns of non-sale purchases within 30 days of receipt, which you can then use the store credits returned to repurchase the items in your desired color/size. Stock availability will not be guaranteed. This ensures that no items are being reserved by customers and all inventory are fair on a first-paid-first-serve basis.
Read more about our return process and policy below.
Notice: With effect from 12 September 2016, returns are to be requested and mailed back within 30 days of receipt (Local) and 45 days of receipt (International). Store credits issued will be valid for 90 days from the date the return is processed.
All online purchases made directly through YOUNGHUNGRYFREE.COM are valid for a refund in store credits within 30 working days of receipt (Local) / 45 working days of receipt (International). Our return process is conducted primarily via post, if you wish to drop your return package at our pop-up store/HQ, kindly follow the same process and inform us at [email protected] of the deposit at our pop-up store/HQ.
Our pop-up store is currently located at : [ UNAVAILABLE AT THE MOMENT ]
Our HQ is currently located at: 61 Bukit Batok Crescent, Heng Loong Building #04-05, Singapore 658078
All purchases at our pop-up stores or stockists are subjected to their separate return conditions and policies.
For returns to be valid, items have to be mailed back within the stipulated time frame. All additional shipping fees will be borne by the customer. Original shipping charges are non-refundable and unfortunately we will not be able to refund duties and/or taxes.
Returns that do not meet the return conditions will not be eligible for return and will be declined. Additional shipping fees for the items to be re-dispatched will be borne by the customer.
Returns can and will only be refunded in store credits valid for 90 days and are strictly non-refundable nor extendable. Store credits issued can only be utilized in a single transaction, any excess amount will not be refunded.
Customers are advised to mail returns via a mode of delivery that allows tracking. Young Hungry Free will not be liable for lost mail and returns will not be processed if the item does not reach us. All return packages are the responsibility of the customer.
All returns are final. Items you wish to repurchase with the returned store credits will not be reserved/guaranteed.
* Vouchers Codes used on orders that will not be eligible for returns are store discount codes and Return Credit Vouchers that start with V and ends with your Order Number i.e. VxxxCxxxxxO#####
Inform us at [email protected] before depositing your return at our pop-up store/HQ.
We will not be able to process your return if we do not receive your parcel.
You should be able to see the RMA download link under "My Merchandise Returns" in your account. Please refer to the screenshot below with the link to download the RMA below. The link is rather obscure.