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RAD POINTS

FREQUENTLY ASKED QUESTIONS


DO RAD POINTS HAVE AN EXPIRY DATE

RAD Points have an expiry date of 90 days.
We hope that you will visit us often enough that the points will not be close to their expiration date.
We encourage you to utilise the points you’ve accumulated to fully enjoy the perks because you deserve it.

 

I DID NOT RECEIVE MY BIRTHDAY RAD POINTS

Please check that your birthday in our records is correct.
You should be able to access it under your customer account by editing your profile :)
Wait until your birthday and you will get your RAD Points on your birthday!

* If you had entered an incorrect birth date initially, the rewards system will credit the RAD Points based on the initial date you have entered.

 

I RETURNED MY PURCHASE BUT MY RAD POINTS WERE NOT REFUNDED

RAD Points used will not be refunded, whether in store credit or in cash.

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For any further enquiry, please contact our Customer Care Team at customerservice@younghungryfree.com

 

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