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SHIPPING

1. Local Delivery (Singapore)
Normal Mail
Standard Courier
Collection

2. International Delivery

3. Missed Delivery

4. Delay

5. Incomplete/Incorrect Address

6. FAQ

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LOCAL DELIVERY

 

Local delivery options are available for orders with delivery addresses in Singapore. All orders will be processed and mailed within two working days via the carrier selected for your order. (We do our best to be ninja fast with dispatch, like within the day, but there are times where there can be delays.)

Local (Singapore) Shipping Options

Service

Cost

Delivery Time

Normal Mail via SingPost

Free

2 – 6 working days

Standard Courier via Roadbull

$2.50*

1 – 2 working days

Collection at YHF HQ(61 Bukit Batok Crescent, weekdays 10AM - 6PM)

Free

1 working day 

*Free Standard Courier is available for local orders above $100.

 

Normal Mail via SingPost parcels do not have tracking services. Parcels are deposited at posting boxes for pick up by SingPost. Items should reach you in 2 – 6 working days when shipping confirmation is received via email from Young Hungry Free.

Young Hungry Free will not be held liable for lost packages shipped via Normal Mail. While it is rare for normal mails to be lost*, it does happen. We do our part in handling the parcels (including a return address, securing your parcel the best we can), but there is a limit to what we can do after the parcel is dispatched.

All enquiries regarding lost mail will go through a standard procedure of confirming mailing addresses first. SingPost's standard reply for such enquiry on normal mails is that normal mails do not have any tracking features and their movement is untraceable and unrecorded in their system. As such, they are unable to provide us, and you, more information on the location of your parcel.

We will keep you updated if the item is returned but we will not be accountable for your items. It is highly recommended to choose a mode of delivery that has tracking.

*It is our experience that lost mails are more likely to occur during peak periods and festive occasions such as Chinese Lunar New Year, Christmas and New Year's Day. We highly recommend delivery via courier during these periods.

 

Standard Courier parcels come with tracking services. The tracking number of your order will be updated upon dispatch. Items will reach you in 1 – 2 working days when shipping confirmation is received via email from Young Hungry Free.

Tracking is available at: http://www.roadbull.com

 

Collection is usually available for pick up within the day of processing unless there are complications with your order.

Kindly wait for an email and shipping confirmation to be sent before heading down for collection, or email in upon making your order so we’ll see it and arrange to have your order rushed as soon as possible.

Parcels not collected within 2 months will be discarded. No refunds will be made for this case.

 

Cut-off time for local orders is 11AM on a usual working day. Orders confirmed and paid after 11AM cannot be guaranteed to be processed and dispatched within the day.

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INTERNATIONAL DELIVERY

 

International parcels via Standard Shipping will take an additional 3 - 5 working days before it is picked up and sent to the sorting facility for shipment.

We ship to virtually any address in the world via DHL.

We send Standard Shipping parcels via DHL Global Mail. International B2C shipping backed by their strong group network and experience, offering shipping services covering more than 220 countries.

Parcels will reach you within estimated range-definite transit times with milestone tracking and delivery confirmation in key countries.

 

DHL Global Mail

Destination

Cost

Delivery Time*

Malaysia and Brunei

$5

6 – 18 working days

Rest of the World

$15

8 – 24 working days

 

DHL Express Air

Destination

Cost

Delivery Time*

Malaysia and Brunei

$12

1 – 2 working days

Rest of the World

N/A

N/A

*Please note that these are estimated delivery times, Young Hungry Free cannot guarantee a delivery date. Delays are likely to happen nearing public holidays and festive periods that take part in destination country and/or Singapore.

 

All international parcels will be registered with DHL Global Mail for security and accountability. A Shipment ID/Tracking ID will be entered in your order details and updated via email when the parcel is sent out. You can track your parcel at:

 

Please note that with overseas registered articles, scan events can differ from post to post. How DHL Global Mail works is that the parcels are handed over to local partnered postal services to conduct the delivery in destination countries. If there are no scans at the destination country by the partner, we won't be able to see an update.

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MISSED DELIVERY

 

Bulky parcels sent via Normal Mail might result in a collection slip for pick up at the post office due to the bulkiness, or if you had missed the post man when he attempted to deliver to your unit. In this case, you should proceed to the post office in charge of your neighbourhood to collect your parcel before it gets returned to us.

 

Roadbull will only make two attempts for delivery. After two failed deliveries, they will return your parcel to us. Please ensure that your mobile number provided during ordering is accurate as they will call for advice on delivery should no one be at the location to receive the parcel.

 

For International Orders, DHL Global Mail will hand over your parcel to local partnered postal services to conduct the delivery in destination countries. If you have missed a delivery from them, it is likely that the parcel will be available for collection at your local post office, or as per your usual postal service’s procedure for missed deliveries.

 

DHL Express should leave you a slip regarding the next redelivery time, or you can call their hotline to arrange for redelivery.

 

Please note that we will not be liable for the redelivery costs should the package be returned to us.

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DELAY

 

It is our experience that delays are more likely to occur during peak periods such as Chinese Lunar New Year, Christmas and New Year’s Day. We do our best to update you with any information on delays. We seek your assistance to be patient during this period and check the tracking numbers provided for any movement.

 

For local orders, Roadbull will contact you directly should there be any delay with your delivery.

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INCOMPLETE/INCORRECT ADDRESS

 

For incomplete/incorrect addresses via Normal Mail, SingPost will arrange for the return of the parcels to us. This process however, can take up to two weeks or longer. Young Hungry Free will contact you once the return is received.

 

In the case of incomplete addresses via Roadbull, they will call you to clarify on the missing/erroneous unit number.

In the case of incorrect address, if it is an existing address that can be delivered to, we are unable to guarantee that we can retrieve the parcel. Should the address not exist, Roadbull will contact us or arrange for the return the package.

 

International orders with incorrect/incomplete addresses should be returned to us upon failed delivery. This process however, can take up to 1 month.

 

Redelivery costs will be chargeable.

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FREQUENTLY ASKED QUESTIONS


HOW ARE NORMAL MAILS SHIPPED OUT?

We deposit normal mails daily at a street posting box. Collection by SingPost is made on weekdays. Parcels are deposited in bulk and are sent together with other mail to SingPost’s sorting facility when the post man has completed his rounds.

 

HOW DO NORMAL MAILS GET LOST

As there are no scans when normal mail parcels are deposited at posting boxes/received at the sorting facility, it is almost impossible to account for tracking and statuses of the parcels. Hence, should a parcel be misplaced, damaged or be delivered to a wrong address, it is not quite possible to track down the exact reason/location of the parcel.

 

We have received other building’s/recipients’ letters before in our mail box. While it is rare, there are occasions it does happen. From our experience, it is usually more likely to happen over long weekends or during festive periods.

 

We do our part to ensure packages are completely sealed at dispatch and all our packages have our return address indicated clearly. In the event of a failed delivery/error, the package will be able to be returned to us.

 

I RECEIVED A TEXT FROM ROADBULL SAYING MY PARCEL WAS DELIVERED, BUT I HAVE NOT RECEIVED IT.

Roadbull should contact you via mobile should there be no one to receive the parcel during the time of delivery. However, depending on the driver, they might place it at a safe place that is available instead. Please do check available spaces such as: shoe cabinets, shoe racks and dry risers near your unit.

 

If you still do not find the parcel then, please do make a check with our Customer Care Team at customerservice@younghungryfree.com with your Order Number, tracking number and we’ll make a follow up with the courier company.

 

I HAVE MADE AN ORDER DURING YOUR SALE PERIOD BUT IT HAS NOT BEEN SHIPPED. IT’S BEEN 2 DAYS. IS THERE SOMETHING WRONG?

Thank you so much for your support during the sale. As there is a huge sudden influx of orders, especially during sale periods, we might take a while longer to fulfil all the orders. We hope for your kind patience with us as we do our best to send out as many orders within the day and update statuses accordingly. Orders without tracking might find status updates to be 1 day late as we prioritise dispatching orders first.

 

We apologise for any inconveniences caused. If you have any doubts or would like to check on your order urgently, do email in to our Customer Care Team at customerservice@younghungryfree.com to follow up.

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Need help? If you have any questions related to your delivery, please contact our Customer Care Team at customerservice@younghungryfree.com with your order number and we will get back to you within 1 working day.

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