The Livestream Admin and Support is a sales and marketing role, backed by technical and operational knowledge. You will be responsible for ensuring smooth operations of livestream sessions from pre- to post-, as well as taking care of studio operations. You bank on supporting both hosts and the audience during livestreams, adjusting strategies in real-time to maximise viewer engagement. In your day-to-day, you will be working with Marketing and Operations teams, as well as external hosts, in a fixed routine.

We are looking for someone with excellent communication skills, strong organisational and multitasking abilities, who has an interest in live commerce, customer service and fashion.

Note: The working hours may vary outside of the standard 9am-6pm, depending on livestream schedules. 

Responsibilities

Pre-Livestream Preparation

• Confirm the live lineup and ensure all scheduled segments are ready.
• Coordinate with the Marketing and Operations teams for product withdrawals from the warehouse.
• Set up the physical and technical spaces for the session, eg. clothing racks, online live rooms, green screens and products.

During the Livestream

• Provide real-time support by monitoring comments across accounts and product management.
• Assist hosts with any immediate needs, including shouting out sales promos and brand messages.
• Ensure a seamless streaming experience by troubleshooting any technical issues that may arise and liaising with the relevant teams as needed.

Post-Livestream Tasks

• Pack up and organise all materials and equipment used.
• Manage the studio, ensuring that common spaces are cleared and products used are stored away neatly.

Other backend or technical support:

• Supervise ad-hoc teams in unpacking, hanging, steaming, folding and labelling of products.
• A thorough understanding of all the operation flows and systems at Young Hungry Free, including the TikTok Shop platform.
• Any other related ad-hoc tasks, such as but not limited to, data entry, stock take, packing and moving of goods.

Qualifications

• Ability to pick up a strong grasp on product knowledge in short periods of time.
• Outspoken, with excellent verbal and written communication skills in the English language.
• Able to establish good rapport with current and potential customers.
• Strong organisational and multitasking abilities.
• A team player, creative, efficient and honest.
• The ideal candidate will thrive in routine work, is creative, innovative and resourceful.
• Prior experience in a sales, livestream or broadcast support role is a bonus.

How to Apply

If you are interested in the above position, please email in to humans@younghungryfree.com with your CV, other relevant information and the following information: