YHFACTORY STORE POLICIES
Our In-Store Return Policy applies to all returns and exchanges, and only for regular-priced items purchased in our store - YHFactory.
For online purchases, please refer to our Online Purchase Policies.
Any Young Hungry Free merchandise purchased through third-parties are not covered under our Return Policy.
RETURN
For online purchases, please refer to our Online Purchase Policies.
Merchandise purchased from our physical store can only be returned and refunded in store. Returns will be processed for Store Credits and must be requested in store within 14 days from the date of receipt. Store Credits will be valid for 3 months from date of issue.
Do make sure your item meets our Return Conditions. Merchandise not meeting our Return Condition will not be eligible for return and will be declined in store.
RETURN CONDITIONS:
- Original printed receipt for the purchase of the item will be required for return.
- Return request must be done within 14 days after the date of receipt.
- One-time return per receipt allowed.
- Merchandise must be in its original brand new, never washed, unworn and unscented condition.
- Merchandise must have all original tags and must be in resalable condition.
- Sales items, discounted items (includes items purchased during flash sales, with discount codes or store credits), intimates, accessories and specifically stated non-returnable items are not eligible for return.
- Merchandise purchased with discount codes and Store Credits issued from promotions or credited from previous items returned are not eligible for return.
Store Credits will be issued once your return is processed, which will be credited to your account and can be used (partially or in full) to offset future online or physical store purchases. Store Credits are valid for 3 months from date of issue. We do not offer cash refunds for returns. Returns that do not fulfil all conditions will be duly declined.
All returns are final. Items you wish to repurchase with the returned store credits will not be reserved or guaranteed.
Our staff at YHFactory reserves the rights to decline any return that do not fulfil any of the above stated requirements.
EXCHANGE
For online purchases, please refer to our Online Purchase Policies.
Exchanges must be requested within 7 days of receipt. Exchanges can only be for merchandise of equal or higher value, any amount paid in excess from the original purchase cannot be refunded.
Merchandise not meeting our Exchange Condition will not be eligible for exchange and will be declined in store.
EXCHANGE CONDITIONS:
- Original printed receipt for the purchase of the item will be required for exchange.
- Exchange is valid on regular-priced items for size and/or colours only.
- Exchange requests are valid within 7 days of receipt.
- Exchanges can only be arranged for items in stock.
- One-time exchange per order allowed.
- Merchandise must be in its original brand new, never washed, unworn and unscented condition. Merchandise must have all original tags and original clear packaging intact, in resalable condition.
- Sales items, discounted items (includes items purchased during flash sales, with discount codes), intimates, accessories and specifically stated non-exchangeable items are not eligible for exchange.
Your exchange is only confirmed when we have verified the availability of the physical stock, no prior reservation of items is guaranteed before our acknowledgement and confirmation.
Our staff at YHFactory reserves the rights to decline any exchange that do not fulfil any of the above stated requirements.
DEFECTIVE ITEMS
Kindly check your items before making payment.
You may bring your item and its receipt down to the store for an exchange. Any return or exchange requested after the stipulated time frame of 7 days will not be accepted.
- Merchandise must still be in its original brand new, never washed, unworn and unscented condition.
- Merchandise must have all original tags.
In circumstances where a replacement piece is available, a one-on-one exchange can be done in store. If the item is no longer available, an exchange for another item available in store (subject to differential price top-up) or a refund may be offered.
WHAT IS CONSIDERED A DEFECT
An item is considered defective once the overall look of the apparel (when worn) is affected. These manufacturing defects are evident at the point of receipt such as large stains, holes, pills, missing buttons, faulty zippers and sewing errors.
Treatment of your product with the use of bleach, strong detergents, high heat (e.g. dryer, burns) or soaking may result in unintended damage to your items. Young Hungry Free will not be able to offer a replacement or refund once your items have been washed or worn.
Examples of, but not limited to, other minor imperfections that are unlikely to reduce the overall look of the item and hence not deemed as defects are:
- Placement of prints for printed items as it will differ for every piece due to cut of fabric.
- Slight discrepancy in representation of product colours due to lighting differences.
- Dirt material or technical markings that can be easily washed off.
- Variation in measurements (within our acceptable tolerance) between pieces of the same design that do not affect the item when worn.
- Small dotted stains on light coloured items that are not at obvious places.
- Loose threads, loose buttons and any other reason similar in effect where it is easily rectifiable.
All other reasons for a request for return or exchange will be considered on a case by case basis.
Young Hungry Free reserves the right of final decision in the event of any dispute.